Terms and Conditions

Last updated: December 01, 2019

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.realindieauthor.com/ website (the "Service") operated by Real Indie Author ("us", "we", or "our"). Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

Payment Terms

We no longer allow you to provide full payment for future services, services to be provided weeks, months, or years in advance. Invoices are sent on Monday before the work is to be scheduled, and payment must be received before work can commence. Failure to provide payment shall result in a no show, and the scheduled work will be rescheduled to the next available slot.

Additionally, if payment is received but the service is not rendered as agreed upon within two weeks, and this failure is on part of the service provider, a full refund will be issued to the author and the service may be rescheduled. However, if this delay is on the part or behalf of the author, a partial refund will be issued per the completion of the service. For example, if the outline has been completed one quarter of the way, then the service provider will retain 25% of the original fee and return the remaining 75% until such time the outline can be rescheduled to better suit the author’s schedule.

Premade concepts not purchased separately will be returned to Real Indie Author in the event a premade outline is refunded unless the concept is purchased in full. Concepts are not free and will no longer be treated as a freebie. Deposits on special sales to “lock in” the sale price are non refundable. The remainder is refundable per the normal operation payment terms.

Upgrades

Upgrades are allowed, but additional time must be allotted to allow for them. They will be rescheduled to the next available slot with the available hours required to perform the service. They must be paid in full before the additional work can commence. Please see Payment Terms for additional information.

Custom vs premade

“Premade” concepts and outlines are made available to the author at a cost savings. The hours removed are for revisions, so if you purchase a premade outline or concept, understand that you will be making any alterations you may want/need. However, those revision hours are included in the custom outlines to a certain extent. Complete rewrites will be handled on a conflict-by-conflict basis and additional fees may apply.

If a project starts as a premade and the author demands multiple or major revisions be made by the service provider, the outline or concept will be upgraded to a custom, and the upgrade invoice must be paid before further work can be provided.

Conflict resolution

If there are any conflicts either on the level of work performed, quality, schedule, etc, or on the part of the author with missing information or a manuscript that isn’t ready for the level of edit requested, Frankie Blooding will be the mediator. All conflicts should be taken to her. Grievances and documentation should be provided. She will listen to both sides and will handle the situation to best serve both the author and Real Indie Author.

If the schedule needs to be resolved, a recovery schedule will be issued and all parties shall manage it accordingly. All parties must be active participants in any conflict negotiations, for the fault is typically on both sides. Remember to be decent human beings and responsible, mature business professionals at all times.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Real Indie Author Real Indie Author has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that Real Indie Author shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Alaska, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

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